Warranty Policy


Official website products are covered by Parisrhone product and labor warranty for 12 months from the date of original purchase. For an additional 18 months of extended warranty service, please fill out our application form. If any problems occur, please contact the Parisrhone Customer Care Center via email support@parisrhone.com.

Process for Returning Merchandise:

  1. Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact your reseller or email support@parisrhone.com for assistance.
  2. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Parisrhone™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Warranty Timeline

Note: for reference only. Warranty periods differ according to the model.


30 Day Money-Back Guarantee for Any Reason: Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Parisrhone’s warehouse for inspection, the refund process will begin.

30 Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Parisrhone’ warehouse for inspection, the refund process will begin.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Parisrhone’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

Limited Warranty Details: For Quality issues only

What does this warranty cover?

This warranty does not cover:

  • Improper use or installation
  • Cosmetic damage
  • Damage due to acts of nature. For example: lightning strikes, tornadoes, and similar
  • Accidents
  • Misuse
  • Negligence
  • Commercial use
  • Modifications to any part of the product, including the antenna
  • Connection to an incorrect voltage supply
  • Attempted repair by anyone other than an authorized facility Parisrhone will service and not replace:
  • Products sold ‘as is’ or with all faults declared
  • Consumables, such as fuses or batteries
  • Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. Parisrhone shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business, or lost profits. Parisrhone products make no other express warranties with respect to the product; all express and implied warranties for the product include but are not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces, and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Contact Parisrhone: For customer service, please contact: support@parisrhone.com.

Parisrhone® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.